TAC Approved Taxi Service Melbourne What You Need to Know Before You Book
Silver Taxi Melbourne is a TAC-approved taxi provider serving clients across Melbourne and its eastern and south-eastern suburbs. If you or a family member has been injured in a transport accident and needs reliable, comfortable transport to medical appointments or rehabilitation, visit our website to make a booking today.
TAC clients pay nothing upfront. We bill the Transport Accident Commission directly, so your focus stays on recovery, not paperwork.
What Is a TAC Approved Taxi Service?
A TAC approved taxi service is transport provided by a licensed operator who meets the standards set by the Transport Accident Commission (TAC), Victoria’s government-run no-fault accident insurance scheme. Once the TAC approves your claim and authorises taxi travel, you book through an approved provider like Silver Taxi Melbourne and pay nothing out of pocket.
The TAC covers taxi costs for travel to medical treatment, rehabilitation centres, WorkSafe-approved programs, and medical examinations arranged by the Commission itself. Your treating doctor or physiotherapist provides a medical reason confirming the need for taxi transport, and the TAC handles the rest.
Who Is Eligible for TAC Taxi Transport in Melbourne?
Any person injured in a Victorian transport accident may be eligible. The scheme covers drivers, passengers, cyclists, motorcyclists, and pedestrians. You do not need to prove fault. Victoria’s TAC scheme is no-fault, meaning it pays for medical treatment and support services for anyone injured in a Victorian transport accident, regardless of who caused it.
Your eligibility for taxi travel specifically requires a health provider to confirm the medical reason for transport. They also advise the TAC on how long you will need taxi or rideshare travel. If your current approval runs out, you will need to pay for your own travel until the TAC receives more information from your health provider and approves further transport.
Immediate family members of hospitalised TAC clients may also qualify. For family members visiting a TAC client in hospital, the TAC can pay the costs of taxis, public transport, air fares, petrol, or a hire car up to a maximum amount of $24,850 for claims first lodged after 1 July 2025. Family members must reside more than 100 kilometres from the hospital to qualify for this entitlement.
How Silver Taxi Melbourne Handles TAC Bookings
Silver Taxi Melbourne coordinates directly with your case manager. You do not need to manage the billing process yourself. Here is how a typical TAC booking works:
Step 1 – Confirm TAC Approval. Your treating health provider submits the transport request to the TAC. The TAC approves the type of travel, the destination, and the duration.
Step 2 – Contact Silver Taxi Melbourne. Reach us via our website booking form with your claim number, pickup address, and appointment details. We confirm availability and log your regular booking schedule if needed.
Step 3 – Travel. Our driver collects you from your door. No payment changes hands at pickup or drop-off.
Step 4 – Billing. We submit the fare directly to the TAC. If you prefer to pay and claim reimbursement yourself, you can submit receipts via the myTAC portal and ask the TAC to repay you for rideshare or other travel expenses.
What the TAC Covers for Transport
Not all taxi costs fall within TAC scope. Knowing the boundaries protects you from unexpected expenses.
Covered travel includes:
- Transport to medical treatment for your accident injuries
- Travel to medical examinations arranged by the TAC
- Approved rehabilitation or disability services
- Travel to work if you are participating in a formal Return to Work program
Travel the TAC does not cover:
- Trips unrelated to your accident injuries
- Costs of travel where a car has been written off and the TAC would be covering hire vehicle costs separately
- Transport to destinations not connected to your approved recovery plan
If you are unsure whether a specific trip qualifies, contact the TAC directly before booking.
Why Choose Silver Taxi Melbourne for TAC Transport
Approved Provider. We meet TAC requirements and work alongside case managers across Melbourne. Your claim details are handled professionally and discreetly.
Driver Assistance. Our drivers support clients entering and exiting the vehicle. This matters for passengers managing reduced mobility, pain, or post-surgical recovery.
Clean, Air-Conditioned Vehicles. Every vehicle is maintained to a high standard. Comfort during medical travel is not a luxury; it is a clinical necessity for many recovering clients.
Punctual Pickups. Medical appointments have fixed times. We plan departures to keep you on schedule, including early morning hospital runs.
Wide Melbourne Coverage. We service inner Melbourne, the eastern suburbs, south-eastern suburbs, Dandenong, Frankston, and surrounding areas. Contact us to confirm your suburb.
No Upfront Cost. TAC clients travel without paying at point of service. We handle the billing so you do not have to.
TAC vs WorkSafe: Understanding Both Programs
Many clients have questions about which scheme applies to their situation. The two programs are separate but both cover transport costs in similar ways.
The TAC covers injuries from transport accidents involving motor vehicles, trains, or trams on Victorian roads. The TAC is a no-fault scheme, meaning regardless of who caused the crash, the TAC can support you with medical and rehabilitation costs and, in some cases, income support.
WorkSafe Victoria covers workplace injuries. If your injury occurred at work or while travelling for work purposes, WorkSafe, rather than the TAC, manages your transport entitlements. Silver Taxi Melbourne is approved under both programs. If you are unsure which applies to your claim, your case manager or the relevant commission will clarify.
Melbourne Suburbs We Serve for TAC Transport
Silver Taxi Melbourne operates across the greater Melbourne metropolitan area. Regularly serviced zones for TAC and WorkSafe clients include:
- Inner Melbourne: CBD, South Yarra, Richmond, Collingwood, Fitzroy
- Eastern Suburbs: Box Hill, Doncaster, Ringwood, Croydon, Wantirna
- South-Eastern Suburbs: Dandenong, Springvale, Noble Park, Keysborough, Pakenham
- Southern Suburbs: Frankston, Moorabbin, Chelsea, Mentone, Cheltenham
- Northern and Western Suburbs: Coburg, Brunswick, Sunshine, Footscray, Maribyrnong
If your suburb is not listed, contact us directly. We assess coverage requests individually and accommodate regular routes where possible.
Book Your TAC Taxi in Melbourne Today
Recovery requires focus. Transport should not be a barrier to getting the appointments you need. Silver Taxi Melbourne makes TAC travel straightforward: one booking, no upfront payment, and a driver who understands your situation.
Visit our website to book Silver Taxi Melbourne today.
Available seven days a week. We accept TAC and WorkSafe bookings. Share your claim details and we coordinate the rest.
Frequently Asked Questions
Do I pay upfront for a TAC approved taxi?
No. Once the TAC approves your transport, Silver Taxi Melbourne bills the Commission directly. You do not pay at the time of travel. If the TAC has not yet approved your transport, contact your treating doctor or physiotherapist to initiate that process.
How do I get TAC approval for taxi transport?
Your treating health provider, such as your GP, physiotherapist, or specialist, submits a request to the TAC confirming the medical need for taxi travel. They advise the TAC on how long you will require taxi travel, and the TAC then grants an approval period. Once approved, contact us via our website booking form to schedule your rides.
Can family members use TAC-funded taxi travel?
Yes, in specific circumstances. Immediate family members who live more than 100 kilometres from the hospital where a TAC client is admitted may claim travel expenses, including taxis, to visit that client. The total claimable amount for visiting expenses is capped and varies depending on when the first claim was lodged.
What happens if my TAC transport approval runs out?
You will need to cover your own travel costs until your health provider submits updated information to the TAC and the Commission grants a new approval. Do not wait until the last trip to ask your provider to submit a renewal request.
Does Silver Taxi Melbourne also handle WorkSafe transport?
Yes. We are approved to transport clients under both the TAC and WorkSafe Victoria schemes. The booking process is the same: submit your claim number and appointment details via our website.
Can I book regular scheduled rides for ongoing rehabilitation?
Yes. Many TAC clients attend weekly physiotherapy, hydrotherapy, or specialist appointments. We accommodate recurring schedules and can coordinate with your case manager on timing and route.
What if my injury means I need help getting into the vehicle?
Our drivers are trained to assist clients entering and exiting the cab safely and with respect. If you use a walking aid, crutches, or require extra time, let us know when booking so we can assign the right vehicle and allow sufficient time.
